Bangkok, Thailand, March 4, 2022 / TRAVELINDEX / Cloudee Telecom Co., Ltd. (Cloudee) is positioning itself as a leading systems integrator and service provider in Thailand's growing SaaS and cloud-based services market. Global market research firm Gartner forecasts cloud spending in Thailand to grow by 28.2% to 34.4 billion baht (US$1.1 billion) in 2022.

Cloudee enables voice and omnichannel communication for a growing number of customers across various industries, including banking, financial services and insurance (BFSI), manufacturing, retail, e-commerce, digital assets, insurtech, and fintech. Cloudee has successfully implemented a comprehensive portfolio of cloud business applications and services for BitKub, Alliance Group, BTS Group, Lineman, Wongnai, and WeWork, supporting their remote teams—from call centers and voice solutions to AI chatbots and CRM systems. This enabled Cloudee to achieve 70% growth in 2021.

Today's consumers expect companies and brands to meet their communication needs around the clock across a variety of channels and act on their behalf. Cloudee offers a unified platform approach with seamless integration capabilities, combined with expertise, a team of dedicated local consultants, and extensive experience from over 600 successfully completed projects in Thailand. This ensures client success and business continuity across all channels and touchpoints. The changing work environment and pandemic-related measures have led to a faster adoption of digital services to ensure business continuity. PwC Thailand reports that over 50% of Thai companies are making extensive use of cloud-based services, particularly hybrid cloud models. These enable more effective remote work through secure and flexible applications.

Mr. Ankush Bhardwaj, CEO of Cloudee Telecom Co., Ltd., said: “Cloudee has become a leading provider of cloud business applications by meeting the rapidly growing needs of businesses and consumers in Thailand and ASEAN. The increasing adoption of SaaS is one of the main drivers of cloud computing growth.”

Businesses and SMEs are increasingly recognizing the need to deploy cloud solutions in their critical business areas and processes to further optimize key business components such as communication, customer engagement, and data security. Cloudee offers a product range with voice capabilities for contact centers (inbound and outbound), cloud PBX, cloud IVR, and calls – both national and international – and integrates seamlessly with popular omnichannel platforms. This allows our customers to focus on their core business while we ensure platform availability and business continuity.

Ankush added: “Companies and organizations that fail to consistently meet the demanding needs of their always-online customers and their multiple touchpoints risk falling behind. And if their sales teams are using isolated solutions like Line, Excel, and outdated PBX VoIP services that aren't connected to social media apps and a powerful CRM system, they'll soon find they can no longer compete with rivals who have already embraced the new business realities. Implementing integrated solutions like Cloudee is a true game-changer.”

About Cloudee: Cloudee first offered voice services two decades ago and today provides best-in-class, integrated solutions for voice CRM, cloud storage, and omnichannel. Improving access to business communications, reducing costs, and driving adoption are at the heart of our expertise. We continue to help companies optimally meet their cloud solution needs.

Cloudee Voice Cloud is a comprehensive portfolio of over 20 high-quality, cost-effective, and easy-to-implement VoIP products. These products have been specifically selected and developed to meet market needs and are individually tailored to customer requirements. Cloudee products currently manage 3 billion call minutes annually across 15 locations worldwide, integrate seamlessly with most business and CRM applications, and are used by companies of all sizes and across various industries.

Cloudee CX CRM Cloud: Cloudee pioneered the establishment of global technology partnerships in Thailand. By adopting new cloud technologies early, the company positioned itself to provide customers across industries with best-in-class SaaS platforms for sales, service, IT support, marketing, and much more. One example is Freshworks, a NASDAQ-listed CRM company. Cloudee is now their authorized regional partner in Thailand. Worldwide, 50,000 companies of all sizes rely on the Cloudee platform for customer service, sales, and marketing management.

Cloudee Storage: Data is the foundation for decision-making; data generates revenue and growth. Cloudee understands the importance of readily available and cost-effective data security. Cloudee's partnership with Tencent Cloud ensures that a company's data remains in Thailand and is directly controlled by the organization. Data is critical, and mobile access to data is essential in the digital world. Cloudee operates two data centers in Thailand, addressing issues such as inadequate security, low latency, and limited range. Always available, always secure, and accessible anytime, anywhere.

Cloudee enjoys the trust of over 600 companies across Thailand and has become the leading provider of cloud communication solutions in the emerging markets of Southeast Asia in less than five years. Cloudee has grown steadily and, with over 35 employees, has become a regionally recognized brand, offering its customers unparalleled reliability and intelligent business telephony solutions with its flagship product.