Pacific Orientation Relocation Services (PORS) was founded in November 2000 and is based in the heart of Bangkok, Thailand. Our team offers the essential elements of a successful service: in-depth local knowledge and a strong network, combined with comprehensive international business expertise. The company is well-established and boasts excellent references from numerous executives who have relocated to Thailand. We provide comprehensive relocation services for expats. Our central service center coordinates all aspects of your move, from orientation in Thailand and finding accommodation and schools to intercultural training, settling-in support, and departure assistance.

Pre-business trip

Based on the needs analysis, we address your personal concerns and offer you ongoing support throughout the entire decision-making process and transition. You will be accompanied by one of our local advisors who is familiar with your and your family's cultures of origin.

The preparatory trip includes the following services:

Temporary accommodation service

The temporary accommodation program is aimed at anyone who needs temporary accommodation at their destination. Requirements are individual, but at least the following services are offered:

  • Create a shortlist of options based on your needs and budget.
  • Booking of the hotel or furnished accommodation (for short-term rentals only)
  • Negotiations regarding the reduction of the security deposit to zero or the refund of the security deposit, if required, will be undertaken and managed by the supplier and treated by them as pass-through costs.
  • Manage all aspects of the lease signing process, including lease negotiation, lease review, and selection of the most effective lease term based on the duration of the assignment and the likelihood of the assignment ending.
  • Booking and coordination of direct billing
  • Support with all problems/concerns regarding accommodation throughout the entire semester.
  • Organization of airport transfers, if applicable

    • Orientation service

    The orientation tour is individually tailored to your needs, as determined during the needs analysis. It serves as comprehensive preparation for your arrival and is accompanied by one of our local consultants. The tour covers the entire city, including areas with a high expat population, and highlights the advantages and disadvantages of each location. At a minimum, the tour includes the following points:

  • Personal tour
  • Before the move: Familiarization with living conditions, residential areas, schools, procurement of goods and services, and a preview of representative residential areas and accommodations (e.g., medical facilities, places of worship, post offices, municipal administration, hairdressers, tailors, and other necessary facilities).
  • Provide information on leisure and recreational opportunities; offer a guided tour of the facilities if appropriate.
  • Cultural discussions about traditional aspects of life

    • Support with finding accommodation: (apartment search/rental search)

    The apartment/rental search program is a pre-arrival service designed to help you find suitable accommodation at your destination and assist you with any questions or problems related to the service. This service is available for up to 60 days after your move-in date. The following services are included as a minimum:

  • Guided viewing of pre-screened/pre-selected properties
  • Provide an overview of local market practices and the rental process.
  • Offer an impartial perspective on the advantages and disadvantages of each property.
  • Negotiation with the landlord/coordination of the security deposit payment/rent prepayment and signing of the Memorandum of Understanding (MOU) with both parties
  • Review of the rental agreement including payment details, responsible party and all costs (e.g. parking fees) as well as support for any necessary changes.
  • Assistance with furniture rental/purchase and insurance
  • Participate in the preliminary inspections before moving in/the final inspection upon moving in.
  • Unfinished work/repairs or defects should be discussed with the landlord within the first month after moving in.
  • Provide an information package on the topic of housing.
  • Please prepare a complete report including photos of the property, documentation of its current condition, an inventory list and all relevant documents.
  • Information and advice on utility connections: gas, water, electricity, telecommunications (telephone, mobile phone, internet), television (cable or satellite)
  • Selection of options based on needs and allocated budget

    • School search service

    The school support product offers individually tailored services determined based on a needs analysis. We actively support you in finding a school and placing your child in a suitable school. The product includes at least the following:

  • References to supplementary nationality-specific educational opportunities
  • Support and accompaniment of the transferee in attending appointments at the selected schools
  • Support with the registration and admission procedures is available if needed.
  • Support regarding medical care, vaccinations, transport, school uniforms and school supplies
  • The offer can also include playgroups, daycare centers/childcare facilities, nurseries, preschools and kindergartens for younger children whose needs may not be covered by the international schools.

    • acclimatization services

    The settling-in services are individually tailored to your needs, which are determined during the needs assessment (additional services may be requested depending on company policy, e.g., organizing cleaning services and information on living with a housekeeper, as well as insurance). The settling-in services include comprehensive coordination after your arrival. Our on-site advisor will assist you in orienting yourself at the new location. This support includes at least the following:

  • Support with banking relationships (accounts/debit/credit cards, club memberships and other financial services).
  • Basic shopping tips. Information on groceries, household appliances, furniture, hair salons, and other necessities.
  • Review of options for medical/dental facilities and their use
  • Promoting networking within an international community (associations, organizations)
  • Facilitating registration with local authorities/municipalities (embassy registration)
  • Information and advice on utility connections: gas, water, electricity, telecommunications (telephone, mobile phone, internet), television (cable or satellite)
  • Accompanied driving license service

    • The Cultural Awareness Service

    The Cultural Awareness service is an invaluable first step for any expat taking the plunge and relocating to Thailand. We support you and your family in navigating daily life, connecting with Thais, and understanding Thailand's business culture, religion, and social customs. The Cultural Awareness service includes comprehensive post-arrival coordination with a dedicated advisor. This support includes at least the following:

  • Offer cultural discussions about traditional aspects of life.
  • To impart comprehensive knowledge of cultural dos and don'ts, business etiquette, work practices/communication, and value systems.
  • Lunch – The selection should, if possible, be based on local dishes and include a brief introduction to table manners.

    • Lease renewal service

    The lease renewal product helps you negotiate with your landlord to reach an agreement on the terms. The product includes at least the following:

  • Extension and/or renewal terms for the renewed contract.
  • Support with contract review/recommendation of changes.
  • Check the inventory and the condition of the property.
  • To facilitate and coordinate the signing of the new contract.
  • Distribution of the signed documents to the relevant parties.

    • Departure assistance service

    The departure service assists you with organizing your departure from Thailand. Comprehensive support with pre- and post-departure coordination includes, among other things, the following:

  • Notify the landlord and coordinate the termination of the lease in accordance with the provisions set out in the lease agreement.
  • Attend the final inspection (with or without the tenant present).
  • Assistance with the disposal of unwanted household items, including the return of rented furniture or the sale of furniture.
  • Negotiate with the tenant regarding any demands from the landlord to force the tenant to pay compensation for damages.
  • Negotiate the return of the deposit and receive a refund of the deposit.
  • Ensure all local service providers (e.g., utility companies, car rental agencies, club memberships) are informed of the employee's departure and assist with the cancellation of contracts (including those paid for by the tenant, their employer, or third parties). Provide a valid forwarding address for final bills.
  • Complete deregistration with the local authorities, if applicable.
  • Notify the school(s) of the family's relocation. Request school and/or test records. If applicable, apply for a refund of the school deposit.

    • Airport transfer coordination – independent service

    The airport transfer coordination service assists you in organizing journeys to and/or from the airport. This assistance includes, among other things:

  • We will contact you regarding the arrival requirements.
  • Arrange a pick-up service from the airport.
  • Escort to the temporary or permanent place of residence upon request.

    • Tenant Management Program Service

    The tenant management service supports you in resolving all apartment-related problems by coordinating and communicating with all parties involved. This support includes, among other things:

  • We will support you during working hours with any questions concerning the property throughout the entire program.
  • We will help you determine, based on the rental agreement, whether any repair problems that arise are your responsibility or the landlord's responsibility.
  • If the landlord is responsible for carrying out repairs, we will contact the landlord to discuss the repairs, inform you when the repairs will be carried out, and then contact you to confirm completion.
  • If you are responsible for the repairs, we will contact suitable repair companies, obtain quotes for you so that you can make a selection, and then arrange a suitable appointment for the repair.