Bangkok, Thailand, June 16, 2020 / travelindex.com / Lebua Hotels & Resorts is a Bangkok-based luxury hotel and resort company with locations in Thailand, India, and New Zealand. Lebua is the only international brand with a significant presence in India that has not laid off or furloughed a single employee. In Thailand, the company and the Lebua brand have retained their entire workforce and human capital throughout the current COVID-19 crisis.
The hotel industry is an extremely competitive market. Therefore, attracting and, above all, retaining the right employees for a hotel – employees who demonstrably possess potential for specific tasks – is a timeless and clear advantage in both good times and bad.
Lebua entered into a strategic partnership with its Indian property owners because they all share the long-term vision of retaining all employees. It is of great importance that Lebua not only shares the same values but also seeks the same mindset from the property owners before collaborating: high emotional intelligence and a deep understanding of human capital.
Every CEO of a hospitality company worldwide should ask themselves this simple question: How do you assess the risk of laying off employees—your most important asset—during a crisis? lebua's success is based solely on the fact that, as a service company, everything is built on core values and probability. Nothing but probability; how can you let the very foundation of your business slip through your fingers? This is the biggest challenge for any CEO in the hospitality industry, anywhere in the world.
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