Details

Via Shangri-La Chiang Mai

The staff is the main reason to book this hotel. Guests consistently report similar experiences: tea upon arrival, keychains for the children, a room decorated for a child's birthday, a complimentary cake for a 40th birthday, or an unexpected room upgrade. If you are traveling for a special occasion, please mention it when booking. The staff will be happy to discuss it with you.

The building itself isn't exactly a looker. Expect brown wood, dark furniture, and a look that feels more like 2005 than 2025. Some guests also complained that the rooms weren't as clean as the price would suggest. However, the family rooms are genuinely spacious, and the location on Changklan Road makes it easy to walk to the night bazaar—the main reason many guests stay in this area. There's a pool with well-reviewed poolside food, a spa with a whirlpool and sauna for hotel guests, a kids' club, and a Sichuan restaurant. Two things to keep in mind, though: the pool water is quite cold during the cooler months, and there can be a wait for service at the sun loungers.

Other top-class hotels in Chiang Mai

My hotel selection in Chiang Mai in every price category, based on Google's hotel rating system. My top 10 hotels are displayed first, followed by the highest-rated ones. Each button takes you directly to the hotel's page on Booking.com, where you've already entered your travel dates.

  • #3 Mid-range · 4 stars · U Chiang Mai Hotel 4.8 (2,000 reviews) · Chic boutique hotel on Rachadamnoen Road with fitness center, European bistro, and open-air bar. Check prices
  • #9 Budget · 3-Star Cross Chiang Mai Riverside 4.8 (994 reviews) A boutique riverside resort in Chiang Mai with stylish rooms, a spa, a pool, and fine dining. Check prices

    • Here in the area, on foot

    Highly rated accommodations within walking distance of the Shangri-La Chiang Mai, with the closest ones listed first. The few minutes pass at a leisurely pace in the heat.

  • 1 minKad Kafé Restaurant at Shangri-La Chiang MaiRestaurants & Food · 10 m · 4.4★
  • 1 minute away · Cafe and rooftop bar · Restaurants & dining · 110 m · 4.6★
  • 4 minutes · Grocery store · Restaurants & Food · 330 m · 4.5★
  • 5 min. My Chiang Mai Tour · Activities & Tours · 400 m · 4.6★
  • 5 minutes · Big C Market Pantip, Chiang Mai · Markets & Shopping · 410 m · 4.2★
  • 5 min Ganesha Temple (Hindu) · Temple & Culture · 420 m · 4.9★

    • Experience tips

    Combine your visit. After visiting the Shangri-La Chiang Mai, you can round off your day in Chiang Mai with contrasting stops nearby.

  • Samsen Villa Restaurants & Food
  • Asia Scenic Thai Cooking School · Activities & Tours
  • Chiang Mai Night Bazaar · Markets & Shopping
  • The Phae Gate · Temple and Culture

    • Google reviews

    I booked two rooms for my family from December 20th to 24th and had a wonderful stay. The security measures were excellent: vehicles were checked upon arrival and all luggage was x-rayed before entering the hotel, which made me feel very safe. Check-in was smooth and friendly. The staff were professional and accommodating, offering us tea upon arrival and even giving my daughters two elephant keychains – a lovely touch. The family room was very spacious and absolutely worth the price, with two beds already made up and a great view. The second room was also comfortable and well-maintained. The service throughout our stay was outstanding. Our housekeeper, Sally, went above and beyond, creating adorable elephant and dog-themed towels every morning. Her attention to detail truly made our stay special. The bar also offered great drinks and was staffed by friendly employees like Doy and Kinsley. The hotel's location was very convenient, just a short walk from two 7-Eleven stores, the Chiang Mai Night Bazaar, and the Anusarn Market. Overall, it was an excellent stay, and I would definitely book this hotel again.

    The hotel is in a great location, very close to the night market. The rooms were comfortable, spacious, and tastefully decorated. The bed was a bit too soft for my liking, but that's a matter of personal preference. Complimentary snacks and bottled water were provided in the room. There was a pool, but the water was a bit too cold for me in February. The hotel has a spa area with a whirlpool, sauna, and separate restrooms and changing rooms for men and women. The staff were very friendly. They were sometimes a little slow to respond to requests, but overall everything was handled well. I enjoyed my stay.

    Overall, the stay was okay. The food by the pool was tasty, although the service was somewhat unreliable when ordering. The staff at check-in and check-out were friendly and helpful. However, the hotel itself feels very dated (lots of brown, brown-painted wood, dark purple furniture and decorations) and rather old-fashioned. It would benefit from some modernization to live up to the expectations of a Shangri-La. The rooms weren't particularly clean. The floors didn't seem to have been cleaned (we found crumbs, dust, and hair ties upon arrival). A wider selection of pillows would have been desirable, as the ones provided were very flat. The pool isn't ideal for relaxation. The children's area isn't separated from the other areas, so it's difficult to escape the noise. Families might prefer this layout, though.

    A selection of visitor reviews on Google. Read all 4,289 reviews on Google.

    89/8 Changklan Rd, Tambon Chang Khlan, Amphoe Mueang Chiang Mai, Chang Wat Chiang Mai 50100, Thailand

    Other hotels and resorts nearby

    All within a 7-minute walk of the Shangri-La Chiang Mai.

    Maladee Rendezvous Hotel

    Cleopatra Pool Villa – Chiang Mai

    Anantara Chiang Mai Resort

    Na Nirand Resort

    Tips for visiting hotels and resorts

    Compare the rates of online travel agencies and direct providers.

    After finding a deal on Agoda or Booking.com, you should always check the hotel's own website as well. Many Thai hotels offer a best price guarantee or extras like free breakfast when booking directly.

    A pool villa doesn't have to be expensive.

    Villas with private pools in Krabi, Hua Hin, and Chiang Mai are available from around 2,500–4,000 THB per night – a fraction of the prices in Bali or the Maldives. Search specifically for "pool villa" to discover hidden gems.

    Location is more important than the stars

    A well-located 3-star hotel is often better than a remote 5-star resort. In Bangkok, proximity to a BTS or MRT station saves hours; on islands, proximity to the desired beach is crucial.

    Questions about the Shangri-La Chiang Mai

    The Shangri-La Chiang Mai has a rating of 4.6★ based on 4,289 Google reviews.

    The Shangri-La Chiang Mai is open 24 hours a day. You can find the full daily schedule in the location information on this page. Opening hours may vary on Thai public holidays, so please check before visiting on holidays.

    The best time to visit Chiang Mai is from November to February, as the weather is most stable then. Peak season is December to January and Songkran (April). Those who travel early in the day generally encounter fewer visitors. Travel from mid-February to April should be carefully considered (smog and heat).

    Shangri-La Chiang Mai is located at 89/8 Changklan Rd, Tambon Chang Khlan, Amphoe Mueang Chiang Mai, Chang Wat Chiang Mai 50100, Thailand, in Chiang Mai. The usual means of transport in Chiang Mai are red songthaews (shared pickup trucks) and Grab (available in the city center).

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